Return & Exchange Policy

At HN Store, we believe that an easy return process is the foundation of a confident shopping experience. If you are not completely satisfied with your purchase of summer or winter dresses, traditional jewelry, cosmetics, or handbags, we offer a flexible seven-day window to request an exchange or a complete refund. To remain eligible, your ordered items must be kept entirely unused, unwashed, and returned in their original packaging with all product tags fully intact.

Simply contact our dedicated support team via WhatsApp or email within seven days of delivery, providing your order details along with clear photos of the items. Once verified, you can easily ship the package back to our warehouse. We process approved refunds directly to your preferred bank account or mobile wallet quickly, ensuring your local online shopping experience stays stress-free, fair, and safe.